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Privacy Policy
Last updated: November 4, 2026
This Privacy Policy explains how SHFLY (“we,” “our,” or “us”) handles information when you use the SHFLY mobile application and related services (the “Service”).
1. Information you provide
Depending on how you use the Service, information you submit may include account and profile details, consultation questions, category selections, messages, images or other attachments, and information you provide when contacting support.
2. How information is used
Information may be used to operate and provide the Service, display your questions to relevant consultants or service providers, facilitate conversations and responses, maintain and secure accounts, provide customer support, and improve the Service.
3. Sharing and visibility
When you submit a question or start a consultation, relevant information may be visible to the consultants or service providers involved so they can respond to your request. We do not make your private conversations publicly available through this policy. Information may also be processed by technology or hosting providers that support the Service, or disclosed where required by law. Review the information you choose to include before submitting a question, image, or message.
4. Data security
We use reasonable measures designed to protect information handled through the Service. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
5. Data retention
We retain information for as long as reasonably necessary to provide the Service, meet legitimate operational needs, resolve disputes, enforce applicable terms, and comply with legal obligations. Retention periods may vary depending on the type of information and the reason it is held.
6. Your choices and account deletion
You may request deletion of your SHFLY account and associated personal information by following the instructions in the Delete Account section below. Some information may need to be retained where required by law or for legitimate security, fraud-prevention, or record-keeping purposes.
7. Children’s privacy
The Service is not intended for children under the age at which they can legally consent to the processing of their personal information in their jurisdiction. If you believe a child has provided personal information inappropriately, contact us so we can review the request.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
9. Contact
For privacy questions or requests, email info@shfly.co.
Delete Your SHFLY Account
You can request deletion of your SHFLY account and associated personal information, without needing to reinstall the app.
How to request deletion
- Send an email to info@shfly.co with the subject “SHFLY Account Deletion Request”.
- Include the email address or phone number associated with your SHFLY account so we can identify it. Do not send your password.
- We may contact you to verify that you own the account before processing the request.
What happens next?
After we verify your request, we will process account deletion and remove or anonymize associated personal information, except for information we are required or permitted to retain for legal, security, fraud-prevention, or legitimate record-keeping purposes.
Questions about the process? Contact info@shfly.co.
Need help?
Contact the SHFLY team for support, privacy questions, or account deletion requests.